Blog

City broadband adverts must feel like they are written about another country. While urban postcodes argue about whether 500Mb or 900Mb is better value, millions of rural homes are still…

Two very different products now compete for the same socket in your living room. Fibre broadband arrives down a cable, after an engineer visit and a wait for an installation…

Somewhere in your broadband bill's history there is a line you almost certainly never use: the landline. For decades you could not have broadband without paying for a phone line…

Ordering full fibre is the easy part. The bit people actually worry about is the appointment: a stranger, a drill, a cable that has to cross the front garden, and…

It is the most frustrating question in UK broadband: your neighbour two streets away has full fibre, your cabinet is "in the plan", and every checker gives you a slightly…

Most people would rather renew their car insurance twice than phone their broadband provider to negotiate. Yet broadband is one of the easiest bills in Britain to haggle down, precisely…

Most broadband complaints fail for a boring reason: they are made once, verbally, to the wrong team, and never written down. Providers are not short of unhappy customers shouting into…

Buried in the email your provider sent when you signed up is the most useful number in your whole contract: your minimum guaranteed speed. It is not a marketing figure…

Here is a sentence most broadband customers never hear from their provider: when things go wrong, you may be owed money without having to ask for it. Broadband automatic compensation…

"Can I cancel my broadband contract early?" is really two questions. Can you cancel: yes, almost always, you can end any broadband contract whenever you like. Will it cost you:…