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It usually arrives quietly. An email with a subject line about "changes to your account", or a direct debit that leaves your bank a few pounds heavier than last month.…

Nobody sends you a letter saying "your broadband just got more expensive because you did nothing." But that, in effect, is what happens in millions of UK homes. When your…

The UK's landline network is older than the NHS. Parts of the copper system that carries home phone calls have their roots in the Victorian era, and the organisation that…

Almost every broadband advert in Britain says "fibre" on it, yet two neighbours can both buy "fibre broadband" and end up with connections that differ in speed by a factor…

There is a cheaper broadband deal hiding in plain sight, and most of the people entitled to it have never heard of it. Social tariffs are discounted broadband packages that…

Switching broadband used to mean an awkward phone call with the provider you were leaving, a cancellation date you had to negotiate, and a nagging worry that the old service…

If you are searching “Is BT Email down?”, you may be unable to open BT Mail, send an email, receive new messages, or sign in to your BT account. A…

If you are asking “Do I get a free phone with BT Digital Voice?”, the answer depends on what BT has offered with your particular service. Moving to BT Digital…

If you are searching “How do I speak to BT customer services for free?”, there are several ways to get help without paying a separate premium-rate customer service charge. BT…

If you are asking “Is BT Wi-Fi down?”, the problem may not always be a BT network outage. Your BT Wi-Fi can stop working because of a problem with the…